Return & Refund

PetraGifts makes its best possible effort to provide you an excellent online shopping experience. Though there is no option to return orders as the goods are customized according to your specific needs and specification, however, if at all you are not satisfied with your purchase, complete assistance would be given to you regarding the same. For any other queries, call +91 8590707712 or send an email at info@petragifts.com

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Cancellation Policy

We endeavor to reach your order to you at the earliest by printing the order on the same day. The alternative to cancel your order is possible if it has not been processed by the time the cancellation request has been made. In such a case, the amount may be refunded to the customer. You are requested to contact our customer support team to cancel your order. Please note that cancellation would be subject to the following terms & conditions:

    • The cancellation request must come through within an hour of the booking request for the product. For cancellations, you may drop an email at info@petragifts.com or call us at +91 8590707712 along with the order details. Refund will be made in the same form in which payment was made.
    • Your orders can also be cancelled if PetraGifts¬†team finds your payments have not been received. An email notification is sent to you when we cancel the order.

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